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Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last updated: January 15, 2025

Introduction and Overview

brelsontrahub ("we," "us," or "our") operates the website brelsontrahub.sbs and provides finance control services to individuals and businesses across Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We understand that managing your finances requires trust, and that trust extends to how we handle your personal information. This policy details our commitment to protecting your privacy while providing you with exceptional financial control tools and services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect several types of information from and about users of our website and services. Personal information is data that can be used to identify you directly or indirectly.

  • Contact information including name, email address, postal address, and phone number
  • Financial information such as bank account details, transaction history, and financial goals
  • Identity verification documents including driver's license and passport details
  • Employment information including employer details and income verification
  • Demographic information such as age, gender, and location data

Technical Information

When you interact with our website and services, we automatically collect certain technical information to improve your experience and ensure security.

  • Device information including IP address, browser type, and operating system
  • Usage data such as pages visited, time spent, and interaction patterns
  • Cookies and tracking technologies for personalisation and analytics
  • Location data based on IP address and GPS (with your consent)
  • Security logs including login attempts and suspicious activities

Third-Party Information

We may receive information about you from third parties, including credit reporting agencies, financial institutions, and verification services. This information helps us provide better services and ensure compliance with regulatory requirements.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our finance control services. Our primary goal is to help you achieve better financial outcomes while maintaining the highest standards of privacy protection.

Service Delivery

  • Creating and managing your account and user profile
  • Processing transactions and providing financial control tools
  • Delivering personalised financial insights and recommendations
  • Providing customer support and responding to inquiries
  • Facilitating communication between you and our team

Legal and Compliance

  • Complying with Australian financial regulations and reporting requirements
  • Preventing fraud, money laundering, and other illegal activities
  • Conducting identity verification and credit checks
  • Maintaining records for audit and regulatory purposes
  • Responding to legal requests and court orders

Business Operations

  • Improving our website functionality and user experience
  • Conducting market research and analytics
  • Developing new products and services
  • Sending important updates about our services
  • Marketing our services (with your consent)

Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in specific circumstances outlined below, always with appropriate safeguards in place.

Service Providers

We work with trusted third-party service providers who help us deliver our services. These providers have access to your information only to perform specific tasks and are obligated to protect your information.

  • Payment processors for secure transaction handling
  • Cloud storage providers for data hosting and backup
  • Identity verification services for compliance purposes
  • Customer support platforms for service delivery
  • Analytics providers for website improvement

Legal Requirements

We may disclose your information when required by law or to protect our rights and the rights of others. This includes compliance with Australian financial regulations and responding to lawful requests from authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our security practices include both technical and organisational safeguards.

Technical Safeguards

  • 256-bit SSL encryption for all data transmission
  • Advanced firewall protection and intrusion detection systems
  • Regular security audits and penetration testing
  • Secure data centres with 24/7 monitoring
  • Multi-factor authentication for account access

Organisational Safeguards

  • Employee training on privacy and security best practices
  • Access controls limiting who can view your information
  • Regular review and updating of security policies
  • Incident response procedures for potential breaches
  • Third-party security assessments and certifications

While we implement robust security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices and will notify you promptly of any security incidents that may affect your information.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them easily and effectively.

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it's inaccurate or incomplete. You can request access through your account dashboard or by contacting us directly.

Data Portability

You can request a copy of your personal information in a structured, commonly used format. This allows you to transfer your data to another service provider if you choose to do so.

Deletion Rights

You may request deletion of your personal information, subject to certain legal and regulatory requirements. We will delete your information when it's no longer necessary for the purposes for which it was collected.

Marketing Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings. Essential service communications will continue as necessary.

Right Description How to Exercise
Access View your personal information Account dashboard or contact us
Correction Update inaccurate information Account settings or written request
Deletion Remove personal information Written request with identity verification
Portability Export your data Request through support team
Opt-out Stop marketing communications Email links or account preferences

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary depending on the type of information and legal requirements.

Retention Periods

  • Account information: Retained while your account is active plus 7 years
  • Financial transaction records: 7 years from transaction date
  • Identity verification documents: 7 years from account closure
  • Marketing communications: Until you opt out or 3 years of inactivity
  • Website usage data: 2 years from collection

Secure Deletion

When we delete your information, we use secure deletion methods to ensure it cannot be recovered. This includes overwriting data on our servers and ensuring our service providers follow the same practices.

International Data Transfers

While we primarily store your information within Australia, some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place.

Transfer Safeguards

  • Contractual agreements requiring equivalent privacy protection
  • Transfers only to countries with adequate privacy laws
  • Regular audits of overseas service providers
  • Encryption during transmission and storage
  • Right to know which countries receive your information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, understand how you use our services, and improve our offerings.

Types of Cookies

  • Essential cookies: Required for basic website functionality
  • Performance cookies: Help us understand website usage patterns
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our website.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Parents and guardians who believe their child has provided us with personal information should contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email or by posting a notice on our website.

The date of the last update is shown at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Address: 186 Robina Town Centre Dr, Robina QLD 4230, Australia

Phone: +61882120990

Email: info@brelsontrahub.sbs

We will respond to your privacy inquiries within 30 days of receipt.